Who we are
Our website address is https://updesignlab.com. UpDesignLab is an online store that sells custom
aluminum metal prints and ready■made metal wall art. This privacy policy explains how we collect, use,
and protect your personal data when you use our website.
What personal data we collect and why we collect it
We may collect personal data such as your name, email address, billing address, shipping address, phone
number, order information, uploaded images for custom prints, IP address, browser information, and
cookies. This data is collected to process orders, deliver products, provide customer support, prevent
fraud, and comply with legal obligations.
Orders
When you place an order on our website we collect information necessary to process and deliver your
purchase including billing details, shipping information, and contact information. This information is used
strictly for order processing, payment verification, delivery coordination, and customer service.
Uploaded images for custom prints
When customers upload images to create custom metal prints, those images are used only for the purpose
of producing the ordered product. Images may be temporarily stored while the order is processed.
Customers are responsible for ensuring they have the legal right to use any uploaded image.
Comments
When visitors leave comments we collect the data shown in the comments form, the visitor’s IP address,
and browser user agent string to help spam detection.
Media
If you upload images to the website you should avoid uploading images with embedded location data
(EXIF GPS). Visitors to the website can download and extract location data from images posted publicly.
Contact forms
If you contact us through forms on the website we may collect your name, email address, and message so
we can respond to your inquiry or provide customer support.Cookies
Our website uses cookies to improve functionality and user experience. Cookies may store login details,
shopping cart data, and user preferences. You can disable cookies through your browser settings if you
prefer.
Analytics
We may use analytics tools to collect anonymous information about how visitors use our website. This
helps us understand website traffic and improve our services.
Who we share your data with
We may share data with trusted third■party providers required to operate the website including payment
processors, hosting providers, shipping carriers, spam detection services, and website security tools.
These services receive only the information necessary to perform their function.
How long we retain your data
Order records may be retained for accounting and legal purposes. Comments and associated metadata
may be stored indefinitely. If you create an account on our website, your personal information may remain
stored until you request deletion.
What rights you have over your data
You may request a copy of the personal data we hold about you. You may also request that we delete your
personal data except where we are required to retain it for legal, administrative, or security reasons.
Where your data is sent
Visitor comments may be checked through automated spam detection services. Payment and transaction
data may be processed through secure third■party payment gateways.
Contact information
If you have questions about this privacy policy or your personal data you can contact us through our
website: https://updesignlab.com/contact
How we protect your data
We use industry standard security measures including SSL encryption, secure hosting infrastructure,
limited administrative access, and security monitoring to protect your data.Data breach procedures
In the event of a suspected data breach we will investigate the incident, secure the system, and notify
affected users if required by law.
Third■party services
Our website may use third■party services such as hosting providers, payment processors, analytics tools,
and caching systems such as LiteSpeed Cache or QUIC.cloud.
Changes to this privacy policy
We may update this privacy policy periodically to reflect changes in legal requirements or website
functionality. Updated policies will be published on this page.